Cancellation Policy

Cancellation charges are like: -
The following fees apply to Stay & Food package cancellations. The cancellation charges will be calculated based on the total billing amount of the trip.

• ✓ 15% of the Total Billing Amount as a Cancellation Fee: If cancelled 15 days before.
• ✓ 20% of the Total Billing Amount as a Cancellation Fee: If cancelled 8–14 days.
• ✓ 25% of the Total Billing Amount as a Cancellation Fee: If cancelled 4–7 days.
• ✓ No Refund: If cancelled 0–3 days.

Rescheduling Policy

If the booking permits rescheduling, it will be processed following the specified terms:

• ✓ 0 days before the trip: 100% of the booking amount will be charged (no adjustment or refund).
• ✓ 1 – 15 days before the trip: 25% of the total billing amount will be charged as a rescheduling fee.
• ✓ 16 days or more before the trip: 15% of the total billing amount will be charged as a rescheduling fee.

For example:
If your total billing amount is ₹10,000 and your rescheduling request is made 15 days before the trip, a rescheduling fee of ₹2,500 (25%) will apply. The remaining ₹7,500 will be adjusted toward the billing amount of your rescheduled trip.

Please note: Rescheduling requests cannot be made via phone or email. All such requests must be initiated through the designated booking platform(WhatsApp / Website).

Refund Policy

• ✓ No Refund for any event-based or discounted bookings.
• ✓ No Refund if less than 50% of the trip amount was paid.
• ✓ No Refund for cancellations made 0-3 days before the trip.
• ✓ Partial Refund (after deduction): For cancellations 4 days or above.

To view all our detailed policies? Click here > Guest, Payment, Cancellation, Reschedule, Refund, and Other Policy
For cancellations, date changes, or any questions, please WhatsApp us at 07407700920.

Terms & Conditions

✓ All guests must carry valid photo ID's (Passport/Driving License/Voter ID Card). PAN Card is not accepted at many places as a valid photo ID.

✓ Check-in and check-out times at hotels would be as per hotel policies. These are generally pre-decided as per operation schedules.

✓ Standard check-in time is 12 PM, and the standard check-out time is 10 AM. Early check-in and late check-out requests are subject to availability and may also attract an additional fee at the property's discretion.

✓ If group behaviour is deemed unfit at the property, the Alafiia Property Manager, upon subjective evaluation, retains the full right to take required action, which may also result in an on-spot cancellation without refunds.

✓ Do not smoke inside the tent.

✓ USE DUSTBIN

✓ ALWAYS TAKE A GUIDE

✓ Guests are responsible for their own safety and the safety of their belongings during their stay or trip.

Property Rules

✓ We follow a self-help policy and do not provide luggage assistance or room services.

✓ Alcohol consumption is permitted on the premises as per the property's discretion and local laws. Outside alcohol consumption is not allowed in dorm rooms and common areas. However, it can be consumed in private rooms.

✓ Children below 18 are only permitted with guardians.

✓ We only accept a government ID as valid identification

✓ You will be charged for any damage or harm to the property caused by you or by your guests.

• ✓ Not allowed loud music
• ✓ Not allowed openly or loudly consume alcohol
• ✓ Must dinner have to 9.30pm
• ✓ Do not think too much just take precautions and enjoy your holoday.

1. Where is Murti located?

Ans. Murti is a serene forest village situated in the Dooars region of North Bengal, India. It lies near Gorumara National Park and Chapramari Wildlife Sanctuary, about 80 km from Siliguri and 15 km from Malbazar town.

2. Why is Murti famous?

Ans. Murti is famous for its scenic beauty, peaceful environment, and proximity to Murti River, Gorumara National Park, and tea gardens. It’s a top-rated destination for nature lovers, photographers, and wildlife enthusiasts visiting the Dooars.

3. How to reach Murti from Kolkata?

Ans. Travellers can reach Murti from Kolkata by train, bus, or flight:

• Train: Take Kanchankanya Express (13149) from Sealdah to New Mal Junction, then 40–45 minutes by car.

• Flight: Fly to Bagdogra Airport, then drive for 2–2.5 hours.

• Bus: Overnight buses from Kolkata to Siliguri, then a 2–2.5-hour drive to Murti.

4. What is the best time to visit Murti?

Ans. The best time to visit Murti is from October to April, when the weather is cool and dry. For lush greenery and misty landscapes, June to September (monsoon) offers a different charm.

5. What are the top tourist attractions near Murti?

Ans. Popular nearby attractions include:

• Gorumara National Park

• Chapramari Wildlife Sanctuary

• Samsing & Rocky Island

• Suntalekhola

• Lataguri

• Jhalong & Bindu

6. Is Murti good for a jungle safari?

Ans. Yes! Murti is one of the best bases for Gorumara and Chapramari jungle safaris. Jeep safaris can be booked from Lataguri or Dhupjhora gates to spot elephants, rhinos, bison, and deer.

7. Are there good places to stay in Murti?

Ans. Yes, Murti offers several comfortable and scenic stays, including Alafiia Murti Homestay – GNP, which provides premium rooms, organic meals, and stunning views of the forest and mountains.

8. Is Murti safe for family and solo travellers?

Ans. Absolutely. Murti is safe, peaceful, and welcoming. Families, couples, and solo travellers can enjoy nature walks, safaris, and riverside relaxation without worries.

9. What activities can travellers do in Murti?

Ans. Jeep safari at Gorumara National Park

Forest and tea garden walks

Birdwatching and nature photography

Visit to Samsing, Rocky Island, and Bindu

Bonfire and stargazing at night

10. How far is Murti from Darjeeling or Kalimpong?

Ans. Murti is around 120 km from Darjeeling and 90 km from Kalimpong. Travellers can combine both hills and forests in one trip for a complete North Bengal experience.

11. What kind of food is available in Murti?

Ans. Most homestays serve home-cooked Bengali and local meals, including rice, dal, vegetables, chicken curry, and fresh fish. Vegetarian and non-vegetarian options are easily available.

12. Do I need a permit for Gorumara Safari?

Ans. Yes. Permits are required and can be booked from the Lataguri or Murti Forest Office. Your homestay or tour operator can assist with online or same-day bookings.

13. How many days are enough to explore Murti and Dooars?

Ans. A 2 to 3-day trip is perfect for exploring Murti, Gorumara, and nearby attractions like Samsing and Bindu. Nature lovers can extend their stay to 4–5 days for a relaxed experience.

14. What is special about Dooars tourism?

Ans. Dooars is known for its dense forests, wildlife sanctuaries, tea gardens, and mountain rivers. It’s a gateway to Bhutan and the Eastern Himalayas, offering raw nature and offbeat experiences.

15. Which national parks are near Murti?

Ans. Gorumara National Park (8–10 km)

Chapramari Wildlife Sanctuary (12–15 km)

Neora Valley National Park (35–40 km)

16. How far is Murti from Siliguri?

Ans. Murti is around 80 km from Siliguri and takes 2–2.5 hours to reach by car through scenic forest and tea garden routes.

17. Can I visit Murti during the monsoon?

Ans. Yes, Murti looks stunning during monsoon with lush greenery and flowing rivers. However, jungle safaris may be restricted from mid-June to mid-September due to park closure.

18. Is Wi-Fi and mobile network available in Murti?

Ans. Yes, we have a free Wi-Fi facility.

19. What is the altitude of Murti?

Ans. Murti lies at an altitude of around 1,500 feet (450 meters) above sea level — making it a pleasant low-hill destination with a mild climate year-round.

20. What should I pack for a Murti trip?

Ans. Carry comfortable clothes, walking shoes, light jackets (for winter), insect repellent, and binoculars if you enjoy birdwatching or wildlife spotting.