Guest Policy

At Alafiia, we strive to provide our guests with an exceptional experience during their travels. To ensure the safety and comfort of all our guests, we have implemented the following guest policy:

General Terms and Conditions

✓ All guests must carry valid photo ID’s (Passport/Driving License/Voter ID Card). PAN Card is not accepted at many places as a valid photo ID.

✓ Check-in and check-out times at hotels would be as per hotel policies. These are generally pre-decided as per operation schedules.

✓ Standard check-in time is 12 PM, and the standard check-out time is 10 AM. Early check-in and late check-out requests are subject to availability and may also attract an additional fee at the property’s discretion.

✓ If group behaviour is deemed unfit at the property, the Alafiia Property Manager, upon subjective evaluation, retains the full right to take required action, which may also result in an on-spot cancellation without refunds.

✓ We follow a self-help policy and do not provide luggage assistance or room services.

✓ Alcohol consumption is permitted on the premises as per the property’s discretion and local laws. Outside alcohol consumption is not allowed in dorm rooms and common areas. However, it can be consumed in private rooms.

✓ Children below 18 are only permitted with guardians

✓ We only accept a government ID as valid identification

✓ Do not smoke inside the tent.

✓ You will be charged for any damage or harm to the property caused by you or by your guests.

✓ Guests are responsible for their own safety and the safety of their belongings during their stay or trip.

Check-In and Check-Out Times

Check-in time is at 12am on the day of arrival.

Check-out time is at 10am on the day of departure.

Early check-in and late check-out may be available upon request and subject to availability.

Reservation and Cancellation Policy

Online payment is required to make a reservation.

Cancellation charges are like: –

• ✓ 0 – 2 days NO REFUND
• ✓ 3 – 10 days 400/- Per Head Per Day
• ✓ 11 and above 300/- Per Head Per Day

Rescheduling charges are like: –

• ✓ 0 – 3 days 300/- Per Head Per Day
• ✓ 4 – 30 days and above 200/- Per Head Per Day

If you want to cancel your booking due to any Natural Disaster or COVID-19 or Due to harsh weather conditions, homestays & camps located in remote regions have to make preparations for your stay much in advance. The booking amount is 100% refundable if a cancellation is made 15 days prior to the Commencement or Check-In date. For cancellations made within 15 days from the date of trip Commencement or Check-In, no refund will be applicable.

Room Occupancy

The maximum occupancy per room is [insert number] guests.

Children under the age of [insert age] may stay in the same room with their parents or guardians at no additional charge.

Additional guests may require an additional room reservation.

Noise and Behavior

Guests are expected to maintain a peaceful and respectful environment during their stay.

Loud noise and disruptive behavior will not be tolerated and may result in eviction from the premises.

Any damages caused by the guest will be charged .