Guest Policy
At Alafiia, we strive to create a welcoming and comfortable environment for all our guests. To ensure a pleasant stay for everyone, we have established the following guest policy:
Check-in Requirements: All guests are required to provide a valid photo identification document (such as a passport, driving license, or voter ID card) during the check-in process. PAN cards are not accepted as a valid form of identification at most places.
Check-in and Check-out Times: The standard check-in time is 12 PM, and the standard check-out time is 10 AM. These timings are generally predetermined based on operational schedules. Guests are expected to adhere to these timings. Requests for early check-in or late check-out are subject to availability and may attract additional fees at the discretion of the property.
Group Behavior: We expect all guests to maintain respectful and considerate behavior towards fellow guests and staff members. If the behavior of a group is deemed disruptive or inappropriate by the Alafiia Property Manager, we reserve the right to take necessary action, which may include on-spot cancellation without refunds.
Self-Help Policy: Alafiia follows a self-help policy and does not provide luggage assistance or room services. However, our staff will be available to assist you with any queries or information you may need during your stay.
Alcohol Consumption: Alcohol consumption is permitted on the premises based on the property’s discretion and in accordance with local laws. Guests are not allowed to consume alcohol in dorm rooms and common areas, but it can be consumed in private rooms.
Children Policy: Children below the age of 18 must be accompanied by their guardians or parents during their stay at Alafiia.
Government ID Requirement: We accept government-issued identification documents as valid identification for our guests. It is mandatory for all guests to provide a valid government ID upon check-in.
No Smoking Policy: Smoking is strictly prohibited inside the tents or any enclosed spaces within the property. Designated smoking areas may be available for smokers.
Damage and Liability: Guests will be held responsible for any damage caused to the property or its belongings during their stay. Any additional charges for such damages will be borne by the guests. Alafiia will not be liable for any loss or damage to personal belongings of guests during their stay or trip.
Safety and Security: While we strive to provide a safe environment, guests are responsible for their own safety and the security of their belongings
Please note that by staying at Alafiia, guests agree to comply with these policies and any additional rules or regulations set by the property
Cancellation Policy:
Cancellation charges are as follows:
- 0-2 days: No refund
- 3-10 days: 400/- per head per day
- 11 days and above: 300/- per head per day
Rescheduling charges are as follows:
- 0-3 days: 300/- per head per day
- 4-30 days and above: 200/- per head per day
In the event of cancellation due to natural disasters, COVID-19, or harsh weather conditions, homestays and camps located in remote regions must make preparations for guests’ stays well in advance. The booking amount is 100% refundable if the cancellation is made 15 days prior to the commencement or check-in date. No refund will be applicable for cancellations made within 15 days from the date of trip commencement or check-in.
If you wish to cancel or reschedule your plan, please email us at contact@alafiia.com or call us at 7407700920.
