About us
Alafiia is more than just a travel company. We are passionate about curating unique and immersive travel experiences that showcase the beauty of our destinations and connect you with local cultures. Our team of dedicated professionals works tirelessly to ensure that every aspect of your journey is meticulously planned and executed, leaving you free to fully immerse yourself in the wonders of your chosen destination.
We understand that every traveler is unique, and that is why we offer a wide range of options to cater to different preferences and interests. From thrilling outdoor adventures to tranquil retreats, from cultural expeditions to culinary delights, our diverse portfolio of experiences is designed to captivate and inspire you.
Our motives
At Alafiia, we prioritize your comfort and satisfaction. We partner with trusted accommodations, transportation providers, and local guides to ensure that you receive top-notch service throughout your journey. We value your safety and have implemented rigorous safety measures to provide you with peace of mind during your travels.
Our commitment to sustainability is at the heart of what we do. We strive to minimize our ecological footprint and promote responsible tourism practices. By working closely with local communities, we aim to contribute to the preservation of natural and cultural heritage, while also supporting local economies.
Our services
1. Tailored Travel Experiences
2. Accommodation Booking
3. Transportation Arrangements
4. Adventure Tours and Activities
5. Cultural Immersion
6. Culinary Delights
7. Event Planning
8. Expert Guides and Local Support
CHANGES TO THE TERMS AND CONDITIONS OF THE WEBSITE AND SERVICES AS WELL.
We, being the sole owner and/or manufacturer of the terms, conditions, policies, services mentioned here-in-above, we do possess the absolute right to amend and repeal any or either portion of the same at any point of time, and no such question can be raised regarding addition, alteration, deletion, modifications of these terms, conditions, policies, services as changing of the same is solely dependable upon the discretionary power of us.
In this regard it is pertinent to mention that all the guests/ members/ tourists are being requested to follow these terms and conditions thoroughly from time to time to become aware of such addition, alteration, deletion, modifications of the terms, conditions, policies, services. We do not guarantee that the website, or any content on it, is/will be free from all errors, encumbrances, or omissions.
PAYMENTS
Payment for any of our listed stays, trails, or events can be made online through credit, debit, net banking, or any other mode of payment. Cash is acceptable, and a voucher will be produced against your payment. When making a payment through a method other than this official website, always double-check the booking information that was given to you. Therefore, we won’t be held liable for any fraud committed by associating our name with users, Also, as you are paying us through a third-party payment gateway to sign up for or participate in one of our trails, tours, or events, we will not be held liable for any forgery, cheating, misrepresentation, or fraud involving your payment. If any kind of problem arises, then we will try to resolve the issue involving the third-party payment app.
BLOGGING AND OVERVIEW
You are welcome to share your authentic experiences with us. However, we strictly prohibit the posting of any content, including blogs and experiences that promotes discrimination based on caste, creed, nation, colour, religion, race, sex, or violates any public policy. Furthermore, any content that is vulgar, obscene, or seeks to outrage the modesty of any gender will not be tolerated. We reserve the right to verify and publish blogs, and the selection process will be solely determined by us. When sharing your experiences related to our memberships, tours, camps, trails, and similar activities, it is essential to adhere to the laws of the land. Any violation of these laws will result in prosecution in accordance with the applicable legal regulations.
Please note that if your actions are found to be motivated by malicious intent or ulterior motives, we reserve the right to take legal action against you.
INTERACTION SESSIONS
You are welcome to interact with us through phone calls and emails. We may record these calls for quality assurance and monitoring purposes. However, you are not allowed to post anything on our website.
There is no chat room on our website, and you are not allowed to chat with other members when you log in. You are also not allowed to ask other members for their personal information. If you are found to be in violation of these terms, we may take disciplinary action, up to and including termination of your membership.
Our team has been instructed not to ask for any card details or bank-related information. You should verify the identity of anyone who asks for this information before providing it.
MAINTAINING OF ALL YOUR PERSONAL INFORMATIONS AND DETAILS
We kindly request that you refrain from sharing any personal details or information with us or anyone else through our website, except for the specific pieces of information that are essential for our purposes. Additionally, we urge you to ensure the safety and security of all your personal details and information before sharing them with us, both presently and throughout your membership with us. If you come across any suspicious activities or concerns regarding your personal details or information, we request that you first contact our directors. If that course of action proves ineffective, please reach out to the appropriate government authorities. Please note that we will not be held responsible in any way for any incidents involving hacking, theft, fabrication, withdrawal, or deceit related to your personal details or information.
LIMITATION OF US
We are not liable for any actions you take that are frivolous, against public policy, against environmental policy, vulgar, obscene, or detrimental to any race, colour, religion, caste, creed, nation, or gender. You will be solely responsible for any such actions, and you may be subject to legal action by the appropriate government authority.
If you are a business user and are connected with us for the sake of our business, we are not liable for any of the following:
Business interruption
Winding up of our company
Loss of anticipated savings
Loss of profits, business opportunity, or revenue
Loss of goodwill, opportunity, or reputation
We are also not liable for anything else that we could have achieved but did not.
This website is for your personal use only. You are not allowed to use it for commercial purposes. If you do, you may be subject to legal action by the appropriate government authority.
Membership in our short trips, trips, trails, or backpacker camps does not make you a partner, director, profit holder, debenture holder, beneficiary, or joint venture agreement holder. You are strictly a client with whom we do business.
APPLICABLE LAWS AND COURTS
That all the laws of the land and the laws which are enforced by the state government of West Bengal or the central government of India and the courts/tribunals of Calcutta and South 24 Parganas shall govern any type of dispute which might be raised between you and us. Before starting any sort of litigation both we and you will go through the process of Arbitration (as per the Arbitration and conciliation Act,1996).
VIRUSES AND/OR ANY OTHER IRREGULARITY IN OUR WEBSITE
If in case of a virus or any other irregularities our website will be hampered and for this reason, if we found that you are solely responsible for that reason, we should take action against you in accordance with law and we will take certain actions out of our own discretionary powers and you will face all the consequences for that.
COMMUNICATIONS
You should contact us vide the contact numbers of our directors or through our email. And regarding any sort of information and/or information, same shall be sent to your contact numbers/email IDs through our official email ID or phone numbers.
TRANSPOST SYSTEM
We would like to inform you that no service tax is applicable to transportation costs. We can assist you by arranging vehicle pick-up and drop-off services upon your request. However, please note that we will not be held responsible for any issues that may arise during transportation. When visiting our Backpackers’ camps and participating in survival trails, short trips, or tours, you have the flexibility to arrange your own mode of transportation.
SUPPORT TEAMS
Any member of our Backpackers’ support team is not obligated to carry your luggage. If you wish to offload your luggage, you can request our camp for assistance, which may or may not incur an additional cost. Please note that this facility is not available at all locations and is subject to the availability of our staff.
In the event of a medical emergency during your stay at the Backpackers’ camp or survival camps, our support team will make arrangements to transport you to the nearest medical centre. Please be aware that there may be additional costs associated with this service. It is important to note that we are not responsible for any medical conditions that may occur, as participants have acknowledged and accepted the risks and remote locations associated with the Backpackers’ camps and survival trails.
Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE (“Terms and Conditions”) CAREFULLY BEFORE USING THIS SITE
Guest Identification:
All guests must carry valid photo identification (Passport/Driving License/Voter ID Card). PAN Card is not accepted as a valid photo ID at many places.
Check-in and Check-out:
Check-in and check-out times at hotels will be as per the hotel policies, which are generally pre-decided according to operational schedules.
Standard check-in time is 12 PM, and the standard check-out time is 10 AM. Requests for early check-in or late check-out are subject to availability and may attract an additional fee at the property’s discretion.
Group Behavior:
If the behaviour of a group is deemed unfit at the property, the Alafiia Property Manager, upon subjective evaluation, retains the full right to take necessary action, which may include on-spot cancellation without refunds.
Self-Help Policy:
We follow a self-help policy and do not provide luggage assistance or room services.
Alcohol Consumption:
Alcohol consumption is permitted on the premises as per the property’s discretion and local laws. Outside alcohol consumption is not allowed in dorm rooms and common areas but can be consumed in private rooms.
Children:
Children below 18 years of age are only permitted with their guardians.
Valid Identification:
We only accept government-issued identification as valid identification.
No Smoking:
Smoking is strictly prohibited inside the tents.
Damage Liability:
Guests will be held responsible for any damage or harm caused to the property by themselves or their guests.
Guest Safety:
Guests are responsible for their own safety and the safety of their belongings during their stay or trip.
PAYMENT AND CANCELLATION
To cancel or reschedule your plans, kindly utilize our website. We do not accept cancellation or rescheduling requests via phone or email. The cancellation conditions and refund amount are specified on the respective pages, adhering to our policy. Once the cancellation is processed, the agreed-upon refund will be initiated, typically taking 5-7 business days to reflect in your bank account. Please note that requests for rescheduling or cancellations made on the scheduled date will not be accommodated.
Cancellation charges are as follows:
0-2 days: No refund
3-10 days: 400/- per head per day
11 days and above: 300/- per head per day
Reschedule
For rescheduling requests to be considered, it is necessary to make full payment of the booking fee. After deducting any applicable charges, the remaining amount will be stored in your respective account as wallet credit. This credit can only be utilized for future bookings and cannot be used in conjunction with any other services during your stay at any of our destinations. Please note that the rescheduled wallet amount is non-refundable. The wallet credit will remain in your account indefinitely, without any specific time limit for its utilization.
Rescheduling charges are as follows:
0-3 days: 300/- per head per day
4-30 days and above: 200/- per head per day
In the event of cancellation due to natural disasters, COVID-19, or harsh weather conditions, home stays and camps located in remote regions must make preparations for guests’ stays well in advance. The booking amount is 100% refundable if the cancellation is made 15 days prior to the commencement or check-in date. No refund will be applicable for cancellations made within 15 days from the date of trip commencement or check-in.
If you wish to cancel or reschedule your plan, please email us at contact@alafiia.com or call us at 7407700920.
INDEMNITY CLAUSE
You should indemnify and shall keep indemnifying us for any loss which is/will be occurred by you and whatever the amount will be decided by us as a compensation amount that shall be given without any hesitation and that shall be given to us accordingly.