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Guest, Payment, Cancellation, Reschedule, Refund, and Other Policy

 

At Alafiia, we strive to create a welcoming and comfortable environment for all our guests. To ensure a pleasant stay for everyone, we have established the following guest policy:

Check-in Requirements: All guests are required to provide a valid photo identification document (such as a passport, driving license, or voter ID card) during the check-in process. PAN cards are not accepted as a valid form of identification at most places.

Check-in and Check-out Times: The standard check-in time is 12 PM, and the standard check-out time is 10 AM. These timings are generally predetermined based on operational schedules. Guests are expected to adhere to these timings. Requests for early check-in or late check-out are subject to availability and may attract additional fees at the discretion of the property.

Group Behavior: We expect all guests to maintain respectful and considerate behavior towards fellow guests and staff members. If the behavior of a group is deemed disruptive or inappropriate by the Alafiia Property Manager, we reserve the right to take necessary action, which may include on-spot cancellation without refunds.

Self-Help Policy: Alafiia follows a self-help policy and does not provide luggage assistance or room services. However, our staff will be available to assist you with any queries or information you may need during your stay.

Alcohol Consumption: Alcohol consumption is permitted on the premises based on the property’s discretion and in accordance with local laws. Guests are not allowed to consume alcohol in dorm rooms and common areas, but it can be consumed in private rooms.

Children Policy: Children below the age of 18 must be accompanied by their guardians or parents during their stay at Alafiia.

Government ID Requirement: We accept government-issued identification documents as valid identification for our guests. It is mandatory for all guests to provide a valid government ID upon check-in.

No Smoking Policy: Smoking is strictly prohibited inside the tents or any enclosed spaces within the property. Designated smoking areas may be available for smokers.

Damage and Liability: Guests will be held responsible for any damage caused to the property or its belongings during their stay. Any additional charges for such damages will be borne by the guests. Alafiia will not be liable for any loss or damage to personal belongings of guests during their stay or trip.

Safety and Security: While we strive to provide a safe environment, guests are responsible for their own safety and the security of their belongings

Please note that by staying at Alafiia, guests agree to comply with these policies and any additional rules or regulations set by the property

Payment, Cancellation, Refund & Other Policy

 

Only Stay & Food Booking Payment Policy: 

  • 30% – 50% Advance Payment: To be paid at the time of booking.
  • 100% Payment: The Remaining amount to be cleared after check-in at our Stay.

     

Only Stay & Food Booking Cancellation Policy:

The following fees apply to Stay & Food package cancellations. The cancellation charges will be calculated based on the total billing amount of the trip.

Cancellation Charges:

  • 15% of Total Billing Amount as Cancellation Fee: If cancelled 15 days before.
  • 20% of Total Billing Amount as Cancellation Fee: If cancelled 8–14 days.
  • 25% of Total Billing Amount as Cancellation Fee: If cancelled 4–7 days.
  • No Refund: If cancelled 0–3 days.

     

Only Stay & Food Rescheduling Policy:

If the booking permits rescheduling, it will be processed in accordance with the specified terms:

  • 0 days before the trip: 100% of the booking amount will be charged (no adjustment or refund).
  • 1 – 15 days before the trip: 25% of the total billing amount will be charged as a rescheduling fee.
  • 16 days or more before the trip: 15% of the total billing amount will be charged as a rescheduling fee.

For example:
If your total billing amount is ₹10,000 and your rescheduling request is made 15 days before the trip, a rescheduling fee of ₹2,500 (25%) will apply. The remaining ₹7,500 will be adjusted toward the billing amount of your rescheduled trip.

Please note: Rescheduling requests cannot be made via phone or email only. All such requests must be initiated through the designated booking platform(WhatsApp / Website).

 

Only Stay & Food Booking Refund Policy:

  • No Refund for any event-based or discounted bookings.
  • No Refund if less than 50% of the trip amount was paid.
  • No Refund for cancellations made 0-3 days before the trip.
  • Partial Refund (after deduction): For cancellations 4 days or above.

Please note: Rescheduling requests cannot be made via phone or email only. All such requests must be initiated through the designated booking platform(WhatsApp / Website).

 

Fixed Departure Group Trip Payment Policy:

  • Booking Confirmation: Pay an advance token amount (25% or ₹500, ₹1000, ₹1500, ₹2000 per head, depending on Trip) to secure your spot — applicable 30 days or more before the trip.
  • 50% Payment: To be cleared 29–21 days before the trip.
  • 75% Payment: To be cleared 20–15 days before the trip.
  • 100% Payment: To be cleared 14–7 days before the trip.

     

Fixed Departure Group Trip Cancellation Policy:

The following fees apply to Group/Fixed Departure Trip cancellations. The cancellation charges will be calculated based on the total billing amount.

  • Free Cancellation: Up to 30 days or more before the trip.
  • 25% Cancellation Fee: If cancelled 29–21 days before the trip.
  • 50% Cancellation Fee: If cancelled 20–15 days before the trip.
  • No Refund: If cancelled 14–0 days before the trip.

 

No Rescheduling Option Fixed Departure Group Trip

 

Fixed Departure Group Trip Refund Policy:

  • No Refund for any event-based or discounted bookings.
  • No Refund if less than 50% of the trip amount was paid.
  • No Refund for cancellations made 14–0 days before the trip.
  • Partial Refund (after deduction): For cancellations 15 – 29 days before the trip.
  • Full Refund of Booking Amount: For cancellations made 30 days or more before the trip.

 

Customized Trip Payment Policy:

  • Booking Confirmation: Pay an advance token amount (25% or ₹500, ₹1000, ₹1500, ₹2000 per head, It depends on Trip) to secure your spot — applicable 30 days or more before the trip.
  • Total Advance Amount 50% Payment: To be cleared 20–15 days before the trip.
  • 75% Payment: To be cleared 5–3 days before the trip.
  • 100% Payment: The remaining amount is to be paid once the trip has officially started.

 

Customized Trip Cancellation Policy:

The following fees apply to Customized Trip cancellations. The cancellation charges will be calculated based on the total billing amount of the trip.

  • Free Cancellation: Up to 30 days or more before the trip.
  • 25% Cancellation Fee: If cancelled 20–15 days before the trip.
  • 50% Cancellation Fee: If cancelled 5–3 days before the trip.
  • No Refund: If cancelled 2–0 days before the trip.

 

Customized Trip Rescheduling Policy:

If the booking permits rescheduling, it will be processed in accordance with the specified terms:

  • 0 days before the trip: 100% of the booking amount will be charged (no adjustment or refund).
  • 1 – 15 days before the trip: 25% of the total billing amount will be charged as a rescheduling fee.
  • 16 days or more before the trip: 15% of the total billing amount will be charged as a rescheduling fee.

For example:
If your total billing amount is ₹10,000 and your rescheduling request is made 15 days before the trip, a rescheduling fee of ₹2,500 (25%) will apply. The remaining ₹7,500 will be adjusted toward the billing amount of your rescheduled trip.

Please note: Rescheduling requests cannot be made via phone or email only. All such requests must be initiated through the designated booking platform(WhatsApp / Website).

 

Customized Trip Refund Policy:

  • No Refund for any event-based or discounted bookings.
  • No Refund if less than 50% of the trip amount was paid.
  • No Refund for cancellations made 2–0 days before the trip.
  • Partial Refund (after deduction): For cancellations 5 – 29 days before the trip.
  • Full Refund of Booking Amount: For cancellations made 30 days or more before the trip.

 

Document Requirement Policy 

All guests are required to carry a valid government-issued photo ID for verification.

Accepted IDs include:

  • Aadhaar, Passport, Driving License, Voter ID Card

⚠️ Note: PAN Card is not accepted as a valid photo ID at many locations.

 

Booking Changes & Updates Policy

To make any changes to your reservation—such as updating the number of guests, altering stay arrangements, or modifying transport details—please reach out to us via WhatsApp at 07407700920. Our team will assist you with the process and inform you of any applicable charges.

Important Note: Only written communication sent through WhatsApp will be accepted as valid for processing any trip modifications. Verbal requests or in-person communications will not be considered.

 

24-Hour Booking Adjustment Window Policy 

You may modify your booking to a new date within 24 hours of the original booking time, by informing us at least 1 day before the check-in date.

Please note the following conditions:

  1. Modifications beyond the 24-hour window will not be permitted.
  2. There must be a minimum gap of 48 hours between the booking date and the check-in date for this policy to be applicable.
  3. For instance, if a booking is made on 1st January (Friday) and the check-in date is 3rd January (Sunday), this policy will not apply.
  4. It is applicable only for Stay & Food Booking.

For example, if the reservation was made on 1st January at 2:00 PM, you are eligible to reschedule it until 2nd January at 2:00 PM.

 

Alternative Arrangement in Case of Property Issues

In rare cases where the booked property becomes unavailable due to unforeseen situations—such as unexpected maintenance, structural damage, or any other operational issue—Alafiia Tourism reserves the right to cancel the reservation.

Should this occur, we will:

  • Offer alternative accommodation of equal or higher standard, based on availability,
     or
  • Issue a full refund of the amount paid(Last option).

Our team will ensure that the guest is informed promptly and assisted throughout the process to minimize any inconvenience

 

Force Majeure Policy

In the event you need to cancel your booking due to unavoidable circumstances such as a natural disaster, COVID-19 outbreak, or severe weather conditions, please note the following:

  • Homestays and camps located in remote areas require significant advance preparation.
  • A 100% refund will be provided only if the cancellation is made at least 15 days before the trip commencement or check-in date.
  • No refund will be applicable for cancellations made within 15 days of the trip commencement or check-in date. However, in such cases, we will offer you the opportunity to reschedule your booking for a future date.

 

Unforeseen Circumstances

In case of events beyond our control (e.g., natural disasters, government restrictions, or emergencies), guests will be responsible for any extra costs incurred.
While Alafiia Tourism will assist wherever possible, we are not liable for trip interruptions or early termination due to such situations.


Refund Timeline & Process

If a refund is applicable, it will be processed by Alafiia Tourism within 7 to 10 business days from the date of cancellation.

Refunds will be credited to the original mode of payment, unless a different method is specifically requested and confirmed.

For any cancellation or rescheduling assistance, please reach out via WhatsApp to us at 07407700920

 

Reservation Cancellation (by Alafiia Tourism)

Alafiia Tourism reserves the right to cancel any confirmed reservation under the following circumstances:

  1. Operational Challenges:
     If unforeseen issues arise such as accommodation unavailability, service disruptions, or logistical difficulties that prevent us from delivering the experience as planned.
  2. Force Majeure Situations:
     In events such as natural disasters, severe weather, political unrest, or public health emergencies that make it unsafe or impossible to proceed with the trip.
  3. Government Rules & Restrictions:
     If new regulations or travel restrictions are imposed by authorities that affect the scheduled travel or accommodation.
  4. Incomplete or Invalid Payment:
     If the guest fails to make required payments within the set timeline, or if payment information is invalid, incomplete, or found to be fraudulent.
  5. Violation of Booking Terms:
     If any booking is found to be based on false information or involves breach of terms, such as exceeding guest limits, misrepresentation, or inappropriate conduct.

In such cases:

  • Guests will be notified as early as possible.
  • A full refund will be processed if applicable.
  • Where possible, an alternative date or similar experience may be offered as an option.

     

Alafiia Tourism remains committed to transparency and guest satisfaction. Cancellations are made only when necessary and in the interest of guest safety and service standards.

For cancellations or rescheduling, please WhatsApp us at 07407700920.