About us
Alafiia is more than just a travel company. We are passionate about curating unique and immersive travel experiences that showcase the beauty of our destinations and connect you with local cultures. Our team of dedicated professionals works tirelessly to ensure that every aspect of your journey is meticulously planned and executed, leaving you free to fully immerse yourself in the wonders of your chosen destination.
We understand that every traveler is unique, and that is why we offer a wide range of options to cater to different preferences and interests. From thrilling outdoor adventures to tranquil retreats, from cultural expeditions to culinary delights, our diverse portfolio of experiences is designed to captivate and inspire you.
Our motives
At Alafiia, we prioritize your comfort and satisfaction. We partner with trusted accommodations, transportation providers, and local guides to ensure that you receive top-notch service throughout your journey. We value your safety and have implemented rigorous safety measures to provide you with peace of mind during your travels.
Our commitment to sustainability is at the heart of what we do. We strive to minimize our ecological footprint and promote responsible tourism practices. By working closely with local communities, we aim to contribute to the preservation of natural and cultural heritage, while also supporting local economies.
Our services
1. Tailored Travel Experiences
2. Accommodation Booking
3. Transportation Arrangements
4. Adventure Tours and Activities
5. Cultural Immersion
6. Culinary Delights
7. Event Planning
8. Expert Guides and Local Support
CHANGES TO THE TERMS AND CONDITIONS OF THE WEBSITE AND SERVICES AS WELL.
We, being the sole owner and/or manufacturer of the terms, conditions, policies, services mentioned here-in-above, we do possess the absolute right to amend and repeal any or either portion of the same at any point of time, and no such question can be raised regarding addition, alteration, deletion, modifications of these terms, conditions, policies, services as changing of the same is solely dependable upon the discretionary power of us.
In this regard it is pertinent to mention that all the guests/ members/ tourists are being requested to follow these terms and conditions thoroughly from time to time to become aware of such addition, alteration, deletion, modifications of the terms, conditions, policies, services. We do not guarantee that the website, or any content on it, is/will be free from all errors, encumbrances, or omissions.
PAYMENTS
Payment for any of our listed stays, trails, or events can be made online through credit, debit, net banking, or any other mode of payment. Cash is acceptable, and a voucher will be produced against your payment. When making a payment through a method other than this official website, always double-check the booking information that was given to you. Therefore, we won’t be held liable for any fraud committed by associating our name with users, Also, as you are paying us through a third-party payment gateway to sign up for or participate in one of our trails, tours, or events, we will not be held liable for any forgery, cheating, misrepresentation, or fraud involving your payment. If any kind of problem arises, then we will try to resolve the issue involving the third-party payment app.
BLOGGING AND OVERVIEW
You are welcome to share your authentic experiences with us. However, we strictly prohibit the posting of any content, including blogs and experiences that promotes discrimination based on caste, creed, nation, colour, religion, race, sex, or violates any public policy. Furthermore, any content that is vulgar, obscene, or seeks to outrage the modesty of any gender will not be tolerated. We reserve the right to verify and publish blogs, and the selection process will be solely determined by us. When sharing your experiences related to our memberships, tours, camps, trails, and similar activities, it is essential to adhere to the laws of the land. Any violation of these laws will result in prosecution in accordance with the applicable legal regulations.
Please note that if your actions are found to be motivated by malicious intent or ulterior motives, we reserve the right to take legal action against you.
INTERACTION SESSIONS
You are welcome to interact with us through phone calls and emails. We may record these calls for quality assurance and monitoring purposes. However, you are not allowed to post anything on our website.
There is no chat room on our website, and you are not allowed to chat with other members when you log in. You are also not allowed to ask other members for their personal information. If you are found to be in violation of these terms, we may take disciplinary action, up to and including termination of your membership.
Our team has been instructed not to ask for any card details or bank-related information. You should verify the identity of anyone who asks for this information before providing it.
MAINTAINING OF ALL YOUR PERSONAL INFORMATIONS AND DETAILS
We kindly request that you refrain from sharing any personal details or information with us or anyone else through our website, except for the specific pieces of information that are essential for our purposes. Additionally, we urge you to ensure the safety and security of all your personal details and information before sharing them with us, both presently and throughout your membership with us. If you come across any suspicious activities or concerns regarding your personal details or information, we request that you first contact our directors. If that course of action proves ineffective, please reach out to the appropriate government authorities. Please note that we will not be held responsible in any way for any incidents involving hacking, theft, fabrication, withdrawal, or deceit related to your personal details or information.
LIMITATION OF US
We are not liable for any actions you take that are frivolous, against public policy, against environmental policy, vulgar, obscene, or detrimental to any race, colour, religion, caste, creed, nation, or gender. You will be solely responsible for any such actions, and you may be subject to legal action by the appropriate government authority.
If you are a business user and are connected with us for the sake of our business, we are not liable for any of the following:
Business interruption
Winding up of our company
Loss of anticipated savings
Loss of profits, business opportunity, or revenue
Loss of goodwill, opportunity, or reputation
We are also not liable for anything else that we could have achieved but did not.
This website is for your personal use only. You are not allowed to use it for commercial purposes. If you do, you may be subject to legal action by the appropriate government authority.
Membership in our short trips, trips, trails, or backpacker camps does not make you a partner, director, profit holder, debenture holder, beneficiary, or joint venture agreement holder. You are strictly a client with whom we do business.
APPLICABLE LAWS AND COURTS
That all the laws of the land and the laws which are enforced by the state government of West Bengal or the central government of India and the courts/tribunals of Calcutta and South 24 Parganas shall govern any type of dispute which might be raised between you and us. Before starting any sort of litigation both we and you will go through the process of Arbitration (as per the Arbitration and conciliation Act,1996).
VIRUSES AND/OR ANY OTHER IRREGULARITY IN OUR WEBSITE
If in case of a virus or any other irregularities our website will be hampered and for this reason, if we found that you are solely responsible for that reason, we should take action against you in accordance with law and we will take certain actions out of our own discretionary powers and you will face all the consequences for that.
COMMUNICATIONS
You should contact us vide the contact numbers of our directors or through our email. And regarding any sort of information and/or information, same shall be sent to your contact numbers/email IDs through our official email ID or phone numbers.
TRANSPOST SYSTEM
We would like to inform you that no service tax is applicable to transportation costs. We can assist you by arranging vehicle pick-up and drop-off services upon your request. However, please note that we will not be held responsible for any issues that may arise during transportation. When visiting our Backpackers’ camps and participating in survival trails, short trips, or tours, you have the flexibility to arrange your own mode of transportation.
SUPPORT TEAMS
Any member of our Backpackers’ support team is not obligated to carry your luggage. If you wish to offload your luggage, you can request our camp for assistance, which may or may not incur an additional cost. Please note that this facility is not available at all locations and is subject to the availability of our staff.
In the event of a medical emergency during your stay at the Backpackers’ camp or survival camps, our support team will make arrangements to transport you to the nearest medical centre. Please be aware that there may be additional costs associated with this service. It is important to note that we are not responsible for any medical conditions that may occur, as participants have acknowledged and accepted the risks and remote locations associated with the Backpackers’ camps and survival trails.
Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS OF USE (“Terms and Conditions”) CAREFULLY BEFORE USING THIS SITE
Guest Identification:
All guests must carry valid photo identification (Passport/Driving License/Voter ID Card). PAN Card is not accepted as a valid photo ID at many places.
Check-in and Check-out:
Check-in and check-out times at hotels will be as per the hotel policies, which are generally pre-decided according to operational schedules.
Standard check-in time is 12 PM, and the standard check-out time is 10 AM. Requests for early check-in or late check-out are subject to availability and may attract an additional fee at the property’s discretion.
Group Behavior:
If the behaviour of a group is deemed unfit at the property, the Alafiia Property Manager, upon subjective evaluation, retains the full right to take necessary action, which may include on-spot cancellation without refunds.
Self-Help Policy:
We follow a self-help policy and do not provide luggage assistance or room services.
Alcohol Consumption:
Alcohol consumption is permitted on the premises as per the property’s discretion and local laws. Outside alcohol consumption is not allowed in dorm rooms and common areas but can be consumed in private rooms.
Children:
Children below 18 years of age are only permitted with their guardians.
Valid Identification:
We only accept government-issued identification as valid identification.
No Smoking:
Smoking is strictly prohibited inside the tents.
Damage Liability:
Guests will be held responsible for any damage or harm caused to the property by themselves or their guests.
Guest Safety:
Guests are responsible for their own safety and the safety of their belongings during their stay or trip.
Payment, Cancellation, Refund & Other Policy
Only Stay & Food Booking Payment Policy:
- 30% – 50% Advance Payment: To be paid at the time of booking.
- 100% Payment: The Remaining amount to be cleared after check-in at our Stay.
Only Stay & Food Booking Cancellation Policy:
The following fees apply to Stay & Food package cancellations. The cancellation charges will be calculated based on the total billing amount of the trip.
Cancellation Charges:
- 15% of Total Billing Amount as Cancellation Fee: If cancelled 15 days before.
- 20% of Total Billing Amount as Cancellation Fee: If cancelled 8–14 days.
- 25% of Total Billing Amount as Cancellation Fee: If cancelled 4–7 days.
- No Refund: If cancelled 0–3 days.
Only Stay & Food Rescheduling Policy:
If the booking permits rescheduling, it will be processed in accordance with the specified terms:
- 0 days before the trip: 100% of the booking amount will be charged (no adjustment or refund).
- 1 – 15 days before the trip: 25% of the total billing amount will be charged as a rescheduling fee.
- 16 days or more before the trip: 15% of the total billing amount will be charged as a rescheduling fee.
For example:
If your total billing amount is ₹10,000 and your rescheduling request is made 15 days before the trip, a rescheduling fee of ₹2,500 (25%) will apply. The remaining ₹7,500 will be adjusted toward the billing amount of your rescheduled trip.
Please note: Rescheduling requests cannot be made via phone or email only. All such requests must be initiated through the designated booking platform(WhatsApp / Website).
Only Stay & Food Booking Refund Policy:
- No Refund for any event-based or discounted bookings.
- No Refund if less than 50% of the trip amount was paid.
- No Refund for cancellations made 0-3 days before the trip.
- Partial Refund (after deduction): For cancellations 4 days or above.
Please note: Rescheduling requests cannot be made via phone or email only. All such requests must be initiated through the designated booking platform(WhatsApp / Website).
Fixed Departure Group Trip Payment Policy:
- Booking Confirmation: Pay an advance token amount (25% or ₹500, ₹1000, ₹1500, ₹2000 per head, depending on Trip) to secure your spot — applicable 30 days or more before the trip.
- 50% Payment: To be cleared 29–21 days before the trip.
- 75% Payment: To be cleared 20–15 days before the trip.
- 100% Payment: To be cleared 14–7 days before the trip.
Fixed Departure Group Trip Cancellation Policy:
The following fees apply to Group/Fixed Departure Trip cancellations. The cancellation charges will be calculated based on the total billing amount.
- Free Cancellation: Up to 30 days or more before the trip.
- 25% Cancellation Fee: If cancelled 29–21 days before the trip.
- 50% Cancellation Fee: If cancelled 20–15 days before the trip.
- No Refund: If cancelled 14–0 days before the trip.
No Rescheduling Option Fixed Departure Group Trip
Fixed Departure Group Trip Refund Policy:
- No Refund for any event-based or discounted bookings.
- No Refund if less than 50% of the trip amount was paid.
- No Refund for cancellations made 14–0 days before the trip.
- Partial Refund (after deduction): For cancellations 15 – 29 days before the trip.
- Full Refund of Booking Amount: For cancellations made 30 days or more before the trip.
Customized Trip Payment Policy:
- Booking Confirmation: Pay an advance token amount (25% or ₹500, ₹1000, ₹1500, ₹2000 per head, It depends on Trip) to secure your spot — applicable 30 days or more before the trip.
- Total Advance Amount 50% Payment: To be cleared 20–15 days before the trip.
- 75% Payment: To be cleared 5–3 days before the trip.
- 100% Payment: The remaining amount is to be paid once the trip has officially started.
Customized Trip Cancellation Policy:
The following fees apply to Customized Trip cancellations. The cancellation charges will be calculated based on the total billing amount of the trip.
- Free Cancellation: Up to 30 days or more before the trip.
- 25% Cancellation Fee: If cancelled 20–15 days before the trip.
- 50% Cancellation Fee: If cancelled 5–3 days before the trip.
- No Refund: If cancelled 2–0 days before the trip.
Customized Trip Rescheduling Policy:
If the booking permits rescheduling, it will be processed in accordance with the specified terms:
- 0 days before the trip: 100% of the booking amount will be charged (no adjustment or refund).
- 1 – 15 days before the trip: 25% of the total billing amount will be charged as a rescheduling fee.
- 16 days or more before the trip: 15% of the total billing amount will be charged as a rescheduling fee.
For example:
If your total billing amount is ₹10,000 and your rescheduling request is made 15 days before the trip, a rescheduling fee of ₹2,500 (25%) will apply. The remaining ₹7,500 will be adjusted toward the billing amount of your rescheduled trip.
Please note: Rescheduling requests cannot be made via phone or email only. All such requests must be initiated through the designated booking platform(WhatsApp / Website).
Customized Trip Refund Policy:
- No Refund for any event-based or discounted bookings.
- No Refund if less than 50% of the trip amount was paid.
- No Refund for cancellations made 2–0 days before the trip.
- Partial Refund (after deduction): For cancellations 5 – 29 days before the trip.
- Full Refund of Booking Amount: For cancellations made 30 days or more before the trip.
Document Requirement Policy
All guests are required to carry a valid government-issued photo ID for verification.
Accepted IDs include:
- Aadhaar, Passport, Driving License, Voter ID Card
⚠️ Note: PAN Card is not accepted as a valid photo ID at many locations.
Booking Changes & Updates Policy
To make any changes to your reservation—such as updating the number of guests, altering stay arrangements, or modifying transport details—please reach out to us via WhatsApp at 07407700920. Our team will assist you with the process and inform you of any applicable charges.
Important Note: Only written communication sent through WhatsApp will be accepted as valid for processing any trip modifications. Verbal requests or in-person communications will not be considered.
24-Hour Booking Adjustment Window Policy
You may modify your booking to a new date within 24 hours of the original booking time, by informing us at least 1 day before the check-in date.
Please note the following conditions:
- Modifications beyond the 24-hour window will not be permitted.
- There must be a minimum gap of 48 hours between the booking date and the check-in date for this policy to be applicable.
- For instance, if a booking is made on 1st January (Friday) and the check-in date is 3rd January (Sunday), this policy will not apply.
- It is applicable only for Stay & Food Booking.
For example, if the reservation was made on 1st January at 2:00 PM, you are eligible to reschedule it until 2nd January at 2:00 PM.
Alternative Arrangement in Case of Property Issues
In rare cases where the booked property becomes unavailable due to unforeseen situations—such as unexpected maintenance, structural damage, or any other operational issue—Alafiia Tourism reserves the right to cancel the reservation.
Should this occur, we will:
- Offer alternative accommodation of equal or higher standard, based on availability,
or - Issue a full refund of the amount paid(Last option).
Our team will ensure that the guest is informed promptly and assisted throughout the process to minimize any inconvenience
Force Majeure Policy
In the event you need to cancel your booking due to unavoidable circumstances such as a natural disaster, COVID-19 outbreak, or severe weather conditions, please note the following:
- Homestays and camps located in remote areas require significant advance preparation.
- A 100% refund will be provided only if the cancellation is made at least 15 days before the trip commencement or check-in date.
- No refund will be applicable for cancellations made within 15 days of the trip commencement or check-in date. However, in such cases, we will offer you the opportunity to reschedule your booking for a future date.
Unforeseen Circumstances
In case of events beyond our control (e.g., natural disasters, government restrictions, or emergencies), guests will be responsible for any extra costs incurred.
While Alafiia Tourism will assist wherever possible, we are not liable for trip interruptions or early termination due to such situations.
Refund Timeline & Process
If a refund is applicable, it will be processed by Alafiia Tourism within 7 to 10 business days from the date of cancellation.
Refunds will be credited to the original mode of payment, unless a different method is specifically requested and confirmed.
For any cancellation or rescheduling assistance, please reach out via WhatsApp to us at 07407700920
Reservation Cancellation (by Alafiia Tourism)
Alafiia Tourism reserves the right to cancel any confirmed reservation under the following circumstances:
- Operational Challenges:
If unforeseen issues arise such as accommodation unavailability, service disruptions, or logistical difficulties that prevent us from delivering the experience as planned. - Force Majeure Situations:
In events such as natural disasters, severe weather, political unrest, or public health emergencies that make it unsafe or impossible to proceed with the trip. - Government Rules & Restrictions:
If new regulations or travel restrictions are imposed by authorities that affect the scheduled travel or accommodation. - Incomplete or Invalid Payment:
If the guest fails to make required payments within the set timeline, or if payment information is invalid, incomplete, or found to be fraudulent. - Violation of Booking Terms:
If any booking is found to be based on false information or involves breach of terms, such as exceeding guest limits, misrepresentation, or inappropriate conduct.
In such cases:
- Guests will be notified as early as possible.
- A full refund will be processed if applicable.
- Where possible, an alternative date or similar experience may be offered as an option.
Alafiia Tourism remains committed to transparency and guest satisfaction. Cancellations are made only when necessary and in the interest of guest safety and service standards.
For cancellations or rescheduling, please WhatsApp us at 07407700920.
INDEMNITY CLAUSE
You should indemnify and shall keep indemnifying us for any loss which is/will be occurred by you and whatever the amount will be decided by us as a compensation amount that shall be given without any hesitation and that shall be given to us accordingly.